Micro Lend

They are broker.............

Initially went with this company after reading reviews which indicated them to be an affable company who were willing to take an often flexible and understanding approach to their lending.

Was proved right in my judgement when on payday my bank blocked their debit as an anti fraud measure and I then proposed and arranged a direct transfer from my account of all monies. This occurred twice after that and again I arranged payment immediately by fast funds transfer ( to which my bank made no charges to arrange?!) At all times I stayed in constant communication to resolve the issue, something which Microlend actively encourage and I was happy to abide by.

Unfortunately, Microlend then chose not to reloan due to problems with debiting money from my card on payday. A situation imposed by the bank and not me personally. I fear that their 'underwriters' strongly opposed my bank having the ability to impose such a restriction as it left them vulnerable to not being able to overtly dip into my account if there were ever problems repaying the loan. This is a shame as apart from this small issue I found them to be a good honest company to deal with.

Micro Lend agreed a repayment plan to repay a balance of £160 (having removed all interest and charges) to be paid over three months at £40 per month. They then took £800 from my debit card leaving me with no money whatsoever for anything. Enough said I think.

Micro Lend agreed a repayment plan to repay a balance of £160 (having removed all interest and charges) to be paid over three months at £40 per month. They then took £800 from my debit card leaving me with no money whatsoever for anything. Enough said I think.

Micro Lend charges £3.50 if you are approved or not, but that does not come up clearly on their website so I was surprised when this was deducted from my account. I had a look at the website today and at the application form but could not see that the registration fee was mentioned and I therefore contacted them. This is Micro Lend's automated response: "The £3.50 debited from your card is a one off non-refundable registration fee as stated on the privacy policy and terms and conditions (see point 10) to which you agreed too when applying." It seems like Micro Lend receives a lot of complaints regarding this since they send out an automated reply like this.....

Just browsing through these reviews, they're all basically fantastic compared to wonga reviewed on the same web site. The only complaint here about Micro Lend is the lack of being approved, Wonga seems to steal people's money...if you read the reviews. Which sounds a bit stunning, as OFT should have shut down the company if any of it was true. A big difference is that Micro Lend actively responds in this section, Wonga is not defending themselves.

How patronizing and unprofessional for a company to say that somebodies assumptions are in their imagination?...I also think that there is no need to use capitals to get your point across. Do you feel that it is okay to speak to somebody in this manner because it is quite clear that they will never be a customer of yours?...because it seems to be the case that if we gush about how great you are..you will gush right back, but the minute you get some criticism you get defensive. So do you have something to hide....or is this just a case of very very poor customer service...either way i wouldn't trust you!

Well I have had a loan with the past and found them to be an excellent organization. I also had £3.00 credited back to me upon approval of my loan.

I have actually applied to this company and been declined - due to age I believe ( under 25 ), however if that is the company policy there is no issue to be had. Obviously different companies use different techniques or criteria to evaluate their applications. However, this particular company does show an outstanding sense of humour:
"Just a thought - if "Quick Quid and Wonga never say no" - why did you apply with us???"
Funny, but true. HaHa

Sharon, you are very sweet, thank you.

As always we strive to offer a personal service to all our customers and are glad you are one of many who are impressed!

Best regards,

Micro Lend UK

I have used this lender many times and for well over a year.

I fell into financial difficulty and they set up a reasonable and affordable payment plan for me. I have used other payday companies but have had nothing but great service from this company. Their staff are friendly and helpful and I would recommend.

As for those who think Microlend wrote this, you are wrong as my other posts in payday lenders will show!

Hi,

The address is PO BOX 48563, LONDON, NW4 9BA.

Regards.

As anyone an address for this company?

Superb, first class customer service, really friendly considerate advisers, money super fast, would definitely use again, no hassle at all! Helen x

Seemingly the best customer service of the lot. Straight up, quick, honest and secure. They let you pay as much as you want towards your balance each month and reduce interest if you do. No other lender that I've used allows that.

They are a really good lender. i couldn't repay so they offered me a repayment plan over 7 months. Really honest, professional and fair people. They always ask for honesty and communication and it seems to work because they were very easy going about the whole thing.

Dear Sir / Madam,

Thank you once again for your post. The part of your post that is factually incorrect is where you have stated that we have carried out a credit check on you. The underwriters looked at your documents and decided to decline the application based solely on your application and bank statements. Should you wish for the same response you can write to us (no need to pay £10.00)

We have been lending in the UK for just over two and a half years so we are hardly a new lender (we have been around longer than Wonga).

Your assumption that all the posts about our wonderful staff are false is also un true as the website owners track the IP from when each post is made thereby being able to recognize when we are posting a response for example and preventing companies from false posts.

I trust this clears up any confusion and wish you the best of luck with Wonga.

Kind regards,

Micro Lend UK

Not sure which part of my post you believe is factually incorrect! I would also be very interested to know what information your 'underwriters' used to base their decision to decline...I assume I would be able to make a request to see the data you hold on me under the DPA Act. If you let me know the address I should write to I will send a formal request with the obligatory £10.00.
The reason I applied to Microlend was because this website provides a direct link as a recommended lender along with Payday Bank, 247-moneybox.com etc and also because you are a new lender to the market. After my 'unsuccessful' application with you I was accepted for a loan with Wonga and received the money in my account the same day! Incidentally...for a higher amount! I have been told by others that Quick Quid also approve most of their applications! By the way, I meant to add to my last post that I strongly suspect all of the posts on this website about the wonderfull staff at Microlend have been posted by yourselves....just a thought!!!

Dear Customer,

Thank you for your post.

Unfortunately your assumptions are totally incorrect and not based on facts rather just your imagination. Your personal problems or past history had NOTHING to do with our leading decision. We do NOT do credit checks - feel free to check if we have left a mark on your credit file or confirm with the appropriate credit reference agencies.

The underwriters would have declined your application due to their own reasoning, simple.

Thank you though for applying and we are sorry we were unable to lend to you on this occasion.

Just a thought - if "Quick Quid and Wonga never say no" - why did you apply with us???

Regards,

Micro Lend UK

I also received an e-mail from Micro-lend following an application which stated in the subject field "Your loan has been approved!". I sent my bank statements as requested and waiting in anticipation only to receive a 2nd e-mail 3 days later advising me my application had been declined. I have worked for a Housing Association in London for more than 4 years and take home nearly £1600 per month. I have no overdraft and nothing negative on my statements to suggest I would not repay the loan. Therefore, the ONLY reason for declining my application can be a credit check which will show I did have some trouble with payments in the past. What it doesn't show is that this was due to redundancy in 2004 followed by the breakdown of my marriage in 2008. Responsible lending should mean lenders using skilled underwriters to look at the whole picture instead of using scorecard on a computer to make a lending decision based on information which will often be 5-6 years old and no longer relevant! Risk Assessment is so called because sometimes, a risk is worth taking!! I'm sick and tired of being penalised for problems in my personal life over which I had no control and which are no longer relevant. I would strongly advise potential borrowers to steer clear of these rubbish companies who are clearly only interested in making a quick buck!!!! Remember, without people like me, you wouldn't have a business left. If problems in your past have pushed down the sub-prime route and you have no option but to be ripped off by high interest charges, use Wonga or Quick Quid because they never say no!!

Have used them loads of times and they are great. very helpful. I also suffered hard times and they set up an affordable payment plan. Professional and polite team, would recommend.

Dear Sonia, Thank you for your post. We always recommend communication and advise customers to be in touch and have a chat, that way we can help. The problems always start in the unlikely event that customers decide to ignore... If we can be of any further help then do not hesitate to apply online. Thanks! The Micro Lend Team!

I have been a customer with micro lend for about 6 months now. They are really helpful, courteous and kind, they actually care as apposed to other lenders who really don't care. From when I took out my first loan they told me to communicate with them whatever happens. I was having some hard time financially and they were really appreciative of me calling and they set up a pay plan for me where I paid the loan off in like 4 months. I would highly recommend. Sonia.

Dear Customer,

Firstly, thank you for your post.

We were "experiencing difficulties" a few days ago due to a systems upgrade that took longer than expected. An email was sent explaining this to all customers who had outstanding documents waiting to be looked through.

I do not really understand what your issues where? Your application was initially approved and thereafter declined; this is a totally normal situation where the underwriters would have looked through your documents and decided that we were unable to lend to you based on your bank statements. This decision was NOT based on your credit history, as we do NOT do credit checks.

1) If you would have emailed us we would have responded

2)If you were asked to call a mobile number; this is to save you money on having to call an 0845 number and also gives you the satisfaction of being able to deal with a dedicated advisor who has your documents to hand at all times; so we can be more efficient when dealing with your application

3) When calling, if none of our advisors are available to answer your call then yes, you would get an answer phone message giving you our hours of work and telling you to LEAVE A MESSAGE so someone could call you back. Voice messages are checked every 2 hours.

I trust this clears up any confusion you may have had.

Micro Lend UK

I applied for a loan only to be told they were "experiencing difficulties". Then got a call saying i was declined and if I was successful then they would not roll over my loan, said i would not.. he said "doesn't look like it" and then said come back in a few months...said that was not likely and reply was "goodbye". Starters:

1)mailed them a few times - regardless of how busy they are there is customer satisfaction

2) was asked to call a mobile number... now that's not official...

3) when calling them you will just get a message stating opening hours...

i applied for loan was told i would get an email shortly,no email came tried to ring them voice mail only i am worried as i have handed over my bank card details.not avery good company.

Dear Customer, as per the number of enquiries we receive we are unable to deal with each declined application in detail. If an application is declined an email will automatically be sent. If your application is in an approval status then i assure you that you will have all the customer service required from a dedicated team of people. I trust this clears up any misunderstanding.

i applied couple times in last few weeks. didnt get a decline/accept decision. didnt even contact me via phone or email. there are much better companys out there. top for customer contact is THL. there brillaint. i applied at 1pm once and by half 1 had the money.

Donna, thank you for your post. Your feedback is always appreciated! Apply online now at microlend.co.uk

Got £300 from this company will be using them again!! The chap on the phone was very sweet and I will be using them in future when I need a same day loan.

Dear Customer, Thank you for your feedback. As you are aware we try to be as helpful as we can in every situation. I'm glad you are happy with the payplan we have advised and so you know we have had an overwhelming success with it. Kind regards, The Micro Lend UK Team!

I have been doing business with them for about a year and I have never had any problems with them and in fact they have now offered me a way to pay off the original amount of £200 so I don't keep incurring high interest charges every month and the loan will be cleared in full in a few months. The guy who I speak to on the phone is very nice. I recommend them.

Hi, thank you for your post. To clarify, you were only informed that your application was initially approved. We cannot make the correct desicions based on information merely told to us in an application. To ensure responsible lending practices we require documentation and once recieved it is looked through carefully and a final desicion is made thereafter.

i tried to do business with Micro lend uk and i was told my application was successful and i should fax some document to include passport and credit card i will be using to pay back the loan. i wasn't able getting any one on the phone but they did reply to my email telling me i have been declined, fair enough. but based on my application, they had enough information to make a dicesion without taking personal document which was only proving what i submitted on my application in the first place. i hope it's not used for other purpose.

Thank you Sharon for your response to this thread. The customer concerned did not pay her loan back as per her terms and conditions or as per a judgement that was taken out against her. She still has a large outstanding balance. As long as you keep to the terms and conditions of the loan, we will do everything as promised.

I have used them and never had a problem. Warning though, if you are going to take out a payday loan then you have to pay it back on their terms. Read the terms before applying?

They are still trading.

Thanks Nicole. Your help is much appreciated.

I have been loaning with this company for over a year and they have been really helpful. Thanks to all the staff at Micro Lend !! Hannah

What staff I have only every spoken to a Brian Long, is Micro Lend UK Kltd still trading as they debited money from my bank account using my Debit Card on 25.06.09 I have been calling there office for the past 5 days and have send emails never had a replyI agree with Kerry Brown a bunch of crooks they are a scam

I have been loaning with this company for over a year and they have been really helpful. Thanks to all the staff at Micro Lend !! Hannah x

I am warning everyone not to have a Pay Day Loan from this Company. I set up a Payment Plan, with them to repay my Pay Day Loan and instead of taken the agreed amount, they used my Debit Card and cleaned out my account and left me penniless.